Buying Kunbaa Plus in the app
You can subscribe to Kunbaa Plus or Kunbaa Ultra on kunbaa.com or in the Kunbaa app through the App Store or Google Play. They are the same plans either way, Kunbaa Plus at $9.99 a month or $99.99 a year in US dollars and Kunbaa Ultra at $19.99 a month or $199.99 a year. A plan covers the payer's household, up to 20 accounts. This page covers the app: buying, restoring a purchase, cancelling and refunds.
Subscribing in the app
- In the Kunbaa app, tap the menu button at the top of the screen, then Kunbaa Plus. It is in Settings too.
- Choose monthly or yearly, and tap the button below it. Kunbaa Ultra is offered beside Kunbaa Plus on the same screen.
- Confirm in the App Store sheet on iPhone or iPad, or the Google Play sheet on Android.
A plan covers the payer's household: their partner, their children and their partner's children (adopted children included), and both sets of parents, up to 20 accounts. Other relatives use Kunbaa free, or take their own plan. If someone already pays for your household, the Kunbaa Plus screen says so instead of offering a plan.
The free trial
A first subscription on kunbaa.com starts with a 14-day free trial. In the App Store and in Google Play the equivalent offer is the first 2 weeks free, shown to you at checkout.
Apple Family Sharing
Family Sharing is on for both Kunbaa Plus subscriptions in the App Store. If someone in your Apple family group has bought Kunbaa Plus, open Kunbaa Plus in the app and tap Restore Purchases if it does not show up on its own. Like any Kunbaa Plus, a shared one covers the household of the Kunbaa account that holds it.
Common questions
Are the plans in the app the same as the ones on kunbaa.com?
Yes. Kunbaa Plus is the same plan in the app and on kunbaa.com: $9.99 a month or $99.99 a year in US dollars, whether you subscribe on kunbaa.com or in the app. Kunbaa Ultra is in the app too, at $19.99 a month or $199.99 a year. A store charges in your local currency, including tax, and shows you that price before you confirm. Bought either way, a plan covers the same people. A plan covers the payer's household: their partner, their children and their partner's children (adopted children included), and both sets of parents, up to 20 accounts. Other relatives use Kunbaa free, or take their own plan. The website and the app read the same subscription. What differs is who bills you and where you manage it.
I reinstalled the app and it shows the free plan. What now?
Open Kunbaa Plus in the app and tap Restore Purchases, signed in to the store with the account you bought with. It does not charge you again. If you subscribed on kunbaa.com there is nothing to restore: sign in to the same Kunbaa account.
How do I cancel a subscription I bought in the app?
The store you bought it through bills it, so you cancel it there. In the app, open Kunbaa Plus and tap Manage subscription. On iPhone or iPad you can also go to Settings, your name, Subscriptions, Kunbaa; on Android, the Play Store app, your profile picture, Payments & subscriptions, Subscriptions, Kunbaa. Kunbaa Plus stays on until the end of the period you have paid for. Cancelling on kunbaa.com does not cancel a store subscription, and neither does deleting your Kunbaa account.
Can I get a refund for a purchase made in the app?
It depends where you bought it. For the App Store, Apple decides, not Kunbaa: ask at reportaproblem.apple.com, signed in with the Apple Account you bought with. For Google Play, request it from your order history on play.google.com or in the Play Store app. For kunbaa.com, email support@kunbaa.com.
Your family's archive is never deleted when a plan ends. See plans, storage and billing for what changes, and how to delete your account before you delete one with a store subscription on it.