How can we help?
Short, honest answers about Kunbaa, and a person on the other end of the email if they are not enough.
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A person reads every message and replies as soon as they can.
- Encrypted in transit and at rest
- Only people you invite can join
- No public profiles
- No ads on Plus and Ultra
- Your data is not sold
- A small Australian company
First-time guides
- Getting started with Kunbaa
Start here: the short version, and the seven first-time guides in order.
- 1. Set up your family space and invite your first relative
Create your account, name your family, put yourself on the tree, and send the first invite.
- 2. Build your tree: parents, partners and children
Add the people around you one card at a time, and learn what your household and extended family mean in Kunbaa.
- 3. Share your first memory: posts, photos and who sees them
Post a photo with the names written down, and see who in the family it reaches.
- 4. Chats, groups and calling your family
Direct lines, the family groups Kunbaa keeps for you, and a call from the top of any chat (one-to-one calls are free).
- 5. Keep everyone safe: location sharing and who can see you
Share where you are for a set time or until you stop, with the relatives you pick, and nobody else.
- 6. Permissions: what admins, editors and viewers can do
The three access levels, the three switches, and how a relative asks for more.
- 7. Import an existing family tree or a WhatsApp group
Bring a GEDCOM file from another family-tree program, or the people in your WhatsApp group, onto your tree.
Signing in, invites and names
- Signing in, codes and devices
A code by email, or Google, Facebook or Apple, Face ID after that, and using more than one device.
- If someone else may be in your account
Secure your email, sign out every device, check your sign-in methods, and how we check it's you.
- How to invite your family
You start the family space; only the people you invite can join. How to bring everyone in for free, and choose what each person can do.
- Joining your family on Kunbaa
Got an invite? Open the link, sign in with the address it was sent to, and tap Join. Free, and what to do if the link has expired.
- Your preferred name
One name on every post, chat and tree card, whichever way you sign in.
- Using your email on your child's phone?
Why a child should not share your account, and how to give them a place on the tree that you look after.
- Set up Kunbaa for a parent or grandparent
A gentle way to get mum, dad or grandparents looking at family photos.
Using Kunbaa
- How to build your family tree
From one person to every generation: adding relatives, faces, and viewing the tree from anyone's place.
- Marking a relative as passed away
With a date, or 'date unknown': what changes on their card, in chat and in invites.
- Merging two family trees
Propose, preview, accept. Every detail the two trees disagree on is kept as a detail to confirm.
- Importing a GEDCOM file
Bring a tree from MyHeritage, Ancestry or another genealogy program into Kunbaa on the web, matched to the people you already have, and confirmed before anything is written.
- Importing a WhatsApp group
Export the family's WhatsApp group, say how each person is related to you, and they join your tree. No message is read or kept.
- The wall: photos, voice notes and stories
Posting, memory drops and Moments, reactions, the Library, and who can see it.
- Choosing who sees a post
Everyone in the family, Extended family, or just your Household. Picked per post, enforced everywhere.
- Albums and the year in review
Make an album from photos the family already shared, who can see it, styles on Plus and Ultra, and where to find your family's year in review.
- How sharing works
Who sees what you share, what never leaves the family, what admins can see, and what happens when someone deletes their account.
- Member permissions and access levels
Admin, Can post and View only; the three switches an admin sets; asking for more access.
- Chat, voice and video calls
Direct lines, family groups, and free calls from the top of any chat.
- Group calls: up to 6 people, on Kunbaa Plus and Ultra
Start one from a family group chat or tap Add during a call, and the two things group calls do differently.
- Events and to-dos
Birthdays from the tree, the family calendar, invites, and the jobs behind every plan.
- Family polls: ask the family and decide together
Start a poll on the wall or in a chat, who can see it and vote, private or named votes, closing it, and reminders. Free on every plan.
- Kunbaa AI: what it does and who has it
Chat about your family, hear answers read aloud and plan events on Plus and Ultra; family digests on every plan. What it sees, and why your data never trains AI.
- Kunbaa TV: what it is and where to watch
Kunbaa Tales and Kunbaa's other shows in the app's TV tab, free on every plan; what is on it for children, and the Kunbaa TV app for Android TV.
- Sharing your location, and choosing who can see you
Family Safety: share for 15 minutes, 1 hour or 8 hours, or until you stop, with the relatives you pick, plus saved places and arrival alerts.
Plans and billing
- Plans, storage and billing
What's free, what Kunbaa Plus includes, the trial, and how paying and cancelling work.
- Photos, videos and storage: what fits
The family's room on each plan, how long videos can be, how long chat photos are kept, and what happens when the archive is full or a plan ends.
- Refunds and cancelling
Cancel on kunbaa.com, iPhone or Android, how refunds work for each, and what happens to your photos when a plan ends.
- Buying Kunbaa Plus in the app
Subscribing in the app, Restore Purchases, cancelling in the store, and refunds.
Privacy and your data
- How private is Kunbaa?
What private means here, and an honest note on encryption.
- Getting your data out of Kunbaa
How to get a complete copy of your family's archive today.
- How to delete your account
The in-app deletion steps, and what happens to shared family content.
Troubleshooting
- How to get help
The help pages first, then email or the contact form. Reports, emergencies and legal requests.
- Calls not connecting?
The checks that fix most call problems.
- Notifications not arriving?
The checks that bring Kunbaa notifications back on iPhone and Android: signed in, phone settings, Focus and Do Not Disturb, battery saving, muted members.
Guides for every family
- Do WhatsApp photos expire?
What actually happens to the media in your family group, and how to save it.
- How to preserve family photos for generations
Scanning, backups, and the one step most families skip: naming everyone.
More in the FAQ and on plans and pricing.